Question 1

What is Traders Care?

Accepted Answer

A trading journal and analytics workspace for prop-firm traders: manual and auto-synced (MetaTrader) trade logging, automatic statistics (win rate, expectancy, R:R, profit factor, drawdown), live prop-firm rule tracking, periodic reviews, and an AI assistant that reads your own data. It is not a broker and does not give investment advice.

Question 2

Is there a free plan?

Accepted Answer

Yes — Free gives you the trade journal, statistics and reviews for one account, with no MetaTrader sync and no AI assistant. Paid plans add sync, more accounts and the AI assistant.

Question 3

How do I pay for a paid plan?

Accepted Answer

Payment is currently crypto-only and activated manually by the team — it grants access for a fixed period with no auto-charge, not a recurring subscription. There's no built-in checkout yet, so you contact support to activate a plan.

Question 4

How do I connect my trading account?

Accepted Answer

On the Accounts page, add your MT4/MT5 account number, broker server and your investor (read-only) password — nothing else is needed.

Question 5

Is it safe to give you my MetaTrader password?

Accepted Answer

You only ever provide the investor (read-only) password — it physically cannot open trades or withdraw funds. It's encrypted before it's stored and only decrypted on the server at sync time. We never ask for your main trading password.

Question 6

How often does my data sync?

Accepted Answer

Sync is a periodic pull every 5–30 minutes depending on your plan, plus a manual "Sync now" button. The page updates itself automatically once a sync finishes — no reload needed.

Question 7

What's the difference between synced trades and ones I log manually?

Accepted Answer

Trades synced from MetaTrader are broker fact — money and win/lose always come from there and can't be edited. Manual fields such as R:R, risk %, session, tags, mistakes and notes are always editable, on any trade.

Question 8

Why do some duplicate trades disappear from my stats?

Accepted Answer

If the same setup — same day, instrument and direction — was copied to different accounts, we count it as one "logical" trade and add up the P&L, so one decision isn't double-counted. Multiple trades that happen to match on the same account are always kept separate.

Question 9

What prop firms are in the catalog?

Accepted Answer

15 firms out of the box — FTMO, The5ers, FundingPips, FundedNext, E8 Markets, Blue Guardian and more — with ratings and each program's exact rules: target, daily/max drawdown, consistency, news-trading policy. You can also add your own firm.

Question 10

Does the app track my prop-firm limits automatically?

Accepted Answer

Yes — once you pick a program on your account, the dashboard shows a live verdict on daily and total drawdown, and consistency, against that program's exact rules.

Question 11

What can the AI Trader Assistant do?

Accepted Answer

It answers questions about your real journal data: metrics, breakdowns by session, weekday or pair, rule-compliance status, recurring mistakes and notes. It can propose an edit — a tag, note, mistake or R:R — but you confirm every change yourself; it can never touch money or trade outcomes.

Question 12

Does the assistant give trading signals or advice on what to buy?

Accepted Answer

No — that's explicitly off-limits by design. It analyzes what you already did; it doesn't predict prices or recommend trades.

Question 13

Which AI model do I get on my plan?

Accepted Answer

Free has no assistant. Solo uses a fast model. Trader uses a stronger model. Pro uses the top model, with auto-escalation for longer or more complex questions within your monthly budget.

Question 14

How many trading accounts can I connect?

Accepted Answer

Free and Solo: 1 account. Trader: 3 accounts. Pro: 8 accounts.

Question 15

Can I share my results publicly?

Accepted Answer

Yes — two separate public links you can turn on per account: a verified track-record card (return, max drawdown, win rate, profit factor, no trade list) and a trading-system page (your rules and setups, no results at all). Both are off by default and need no login to view.

Question 16

How do I contact support?

Accepted Answer

You need to be signed in — there's no public contact form. Use the "Report" form or the chat widget in the bottom-right corner; both feed the same conversation with the team.

Question 17

Are there restrictions based on where I live?

Accepted Answer

Yes, the service isn't available to residents of sanctioned countries — confirmed at registration and set out in the Public Offer.

Question 18

Is there a free tool I can try without signing up?

Accepted Answer

Yes — the prop-firm directory and the free calculators under "Tools", like the Risk Simulator, are open with no account needed.

Traders Care — FAQ